The project of the week is a study into adult education by the Norwegian Labour and Welfare Service, NAV. The project is by master students Michael Kassostakis and Eva Hugenschmidt from the design education at Oslo Met.
They write: "People are unable to use, contact or keep up with public services due to language problems, digital illiteracy and amount of information channels and the complexity of the system. This prevents and discourages people from being able to register themselves in the system, ask help or have complete understanding of their obligations and opportunities, thus creating a gap between them and the public system. This gap may enhance feelings such as isolation, discomfort and vulnerability, towards the public services, especially for people with additional problems.
Our purpose is to bridge the gap between people and the public services by creating a fun and interactive platform for communication, conversation and self-improvement, whilst offering an overview of the whole system. A tool, that can be used by both the people and the public system to communicate, review build trust and plan the future together."
Tutor was professor Tore Gulden
Read their report below