Dr. Manuela Aguirre Ulloa

Transforming Public Organizations into Co-designing Cultures

As a PhD fellow at The Oslo School of Architecture and Design Manuela Aguirre researches the role of systems and service oriented design in the Public Sector. She is also dedicated part-time to the Systems Oriented Design course this fall semester, 2013. Before starting her PhD studies, Manuela was working in the intersection between health care and design thinking at Mayo Clinic in Rochester, MN. As a service designer within Mayo Clinic’s Center for Innovation group, she worked on a diverse range of projects, spanning from practice redesign, experimenting with different outpatient care models to visioning activities with Mayo Clinic leadership on defining what is the future of Connected Care – and how will Mayo Clinic position itself in that new space.

Manuela has participated in the Global Service Jam twice, first by being a “jammer” in Oslo and then by co-hosting the Twin Cities first Global Service Jam in 2013.

Coming from an integrated design background, Manuela has progressively been more engaged in the Design for Social Innovation work and researching minority social groups.  Her Master Thesis, Designing for Dignity, done in collaboration with Jan Kristian Strømsnes, addressed the needs of Sexual Assault Survivors (SAS) throughout their medical and legal care, by designing a holistic spectrum of system interventions.  In 2013, Designing for Dignity received the Young Talent Award given by the Norwegian Design Council and the Core77 Service Design Student Runner-Up recognition.

Institution: Oslo School of Architecture and Design
Main supervisor: Birger Sevaldson
Second supervisor: Andrew Morrison

Presentations by Manuela Aguirre

Aguirre M., Agudelo N, and Romm J (2016) Facilitating generative emergence within large-scale networks: Unpacking six dimensions of design practice. In Jones P. ed. Proceedings of Relating Systems Thinking and Design (RSD5) 2016 Symposium. Toronto Canada October 13-15, 2016.

Aguirre M., Paulsen A., (2014) Using material properties to understand and shape relationships in public and social services. Working Paper in Sevaldson B., Jones P., RSD3 Proceedings: Relating Systems Thinking and design 2014, AHO Oslo.

Aguirre M. & Vink J. (2013) Catalyzing Systemic Transformations in Health Care: Lessons learned by design practitioners at Mayo Clinic Center for Innovation, Working Paper, in Sevaldson B. and Jones P., Eds, RSD2: Emerging Contexts for Systemic Design: Relating Systems Thinking and Design 2013 Symposium Proceedings.